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Part-time Casual Support Services Officer

Please see Special Instructions for more details.

In order to view the related Job Description, copy and paste the following URL into a new browser window. https://hrjobsweb.fanshawec.ca/Fanshawe Works-No Job Description.pdf

Opportunity Details

First Section

Posting Number 41449
Requisition Title Part-time Casual Support Services Officer
Internal Posting Closing Date
External Closing Date 07/22/2024
Open Until Filled No
Campus Location London
Department Student Communications (CAS)
Employment Group Support
Pay Details
$21.95 per hour
Hours of Work per Week
Up to 24 hours per week and hours will fluctuate based on need.
Monday to Friday scheduled between the hours of 8:30 a.m. to 4:30 p.m.

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Summary
Working at Fanshawe College
Fanshawe College is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location, without adverse impact to the operations of the College, inclusive of our Student and Staff experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based on the duties required of your position. Successful candidates will be required to perform work within Ontario and must be available to work on campus, as required.

Work Categorization: This position requires daily on-site presence and is not subject to hybrid work.

Note: This is a part-time temporary Support position (up to 24 hours per week) for 1-year from the date of hire.

Duties: Under the daily guidance of the Work Team Coordinator (WTC) and reporting to the Associate Registrar, Student Communications, the Part-time Support Services Officer is responsible for providing seamless service to students, prospective students, parents, Faculty, staff, Administrators, Academic Schools, other areas of the College, local employers and the community at large.

This position involves daily exchanges of information and the incumbent is required to be flexible and stay on top of important information and applicable policies as it relates to students. The Part-time Support Services Officer works under pressure during peak periods, balancing work priorities while maintaining focus on quality student service. The incumbent is responsible for monitoring the Office of the Registrar’s main phone line, email inbox, live chat function, front counter and occasionally through face-to-face live virtual rooms.
Qualifications
  • Post-secondary 2-year diploma in Office Administration, Business, Communications or related field
  • A combination of 2 years’ of experience in a customer service and/or student services role
  • An equivalent combination of education and/or experience may be considered; preference will be given to applicants meeting the education requirements
  • Experience providing direct service to students
  • Must have excellent oral and written communication, organizational and interpersonal skills.
  • Strong attention to detail
  • High level processing skills
  • Demonstrated ability to work in a high-volume work environment
  • Ability to work independently and on a team

How to Apply:
PLEASE SUBMIT YOUR COVER LETTER AND RESUME VIA EMAIL (quoting Competition No. CAS 41449) TO:
Rachel Concannon
Associate Registrar. Student Communications
Fanshawe College
General Information
While transcripts are not required for the interview, they are mandatory prior to any offer of employment.

We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged.

Fanshawe College is an equal opportunity employer. We are committed to equity, value diversity, and welcome applicants from diverse backgrounds.

Fanshawe College provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the Recruitment Coordinator leading the recruitment will work with the applicant to meet the job applicant’s accommodation needs.
Special Instructions to Applicants
In order to view the related Job Description, copy and paste the following URL into a new browser window. https://hrjobsweb.fanshawec.ca/Fanshawe Works-No Job Description.pdf

Documents Needed to Apply

Required Documents
Optional Documents